Virtual Customer Service Representative

At Whizz, our mission is to transform transportation for delivery drivers by providing reliable, convenient, and accessible e-mobility solutions. Through flexible vehicle ownership options, we make e-mobility more accessible while empowering our customers to succeed.

As we continue to grow, we are looking for a Virtual Customer Service Representative to provide remote support to customers visiting our locations through a live video connection.

In this role, you will interact with customers through a monitor installed at our locations. When a customer arrives, you will connect with them via live video to provide guidance, answer questions, and assist with common service requests.

You will be responsible for delivering fast, friendly, and effective customer support, ensuring every customer receives a seamless experience and the same high level of service they would expect from an on-site representative.

Your ability to communicate clearly, resolve issues efficiently, and create a positive customer experience will be key to succeeding in this role.

New Customers

1. Guide customers in selecting the right bike, battery, accessories, and services based on their needs.
2. Explain bike features, subscription plans, pricing, and available options clearly.
3. Assist customers with registration, account creation, and payment processes.
4. Use effective sales techniques to convert prospective customers into subscribers.

Existing Customers

1. Assist customers with subscription-related questions, payments, and account concerns.
2. Provide remote support for basic bike, battery, and service-related issues.
3. Coordinate service requests and follow-ups with the relevant operations teams.
4. Address customer concerns and objections professionally while maintaining a high level of customer satisfaction.

Customer Communication

1. Deliver clear, accurate, friendly, and professional customer support.
2. Coordinate with internal teams through chat and messaging platforms to resolve customer requests efficiently.
3. Build trust and maintain strong, long-term relationships with our rider community.

1. Native or fluent Hindi and/or Punjabi.
2. Fluent English, with C1–C2 proficiency.
3. 2+ years of experience in customer support, sales, call center, or a similar customer-facing role.
4. Comfortable working on camera and assisting customers through live video throughout the workday.
5. Strong multitasking, time-management, and organizational skills in a fast-paced environment.
6. Availability to work according to Pacific Time (PT), aligned with San Francisco, CA (GMT-7).
7. Comfortable using CRM systems, communication platforms, and productivity tools.
8. Reliable high-speed internet connection and a suitable headset for clear customer communication.