Collections Agent

At Whizz, we’re transforming transportation for delivery drivers by making reliable and convenient e-mobility solutions more accessible. Through flexible vehicle ownership and financing options, we help delivery professionals adopt e-mobility while giving them the tools they need to succeed.

As we continue to grow and expand our operations, we’re looking for a Collections Specialist to join our remote team and play an important role in supporting our customers and contributing to our continued growth.

Working Hours:

1. 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
2. Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours
3. 
   

Benefits

Benefits:

1. Competitive salary with performance bonuses
2. Friendly and supportive team
3. Opportunity to work and grow professionally at an international level

1. Monitor and follow up on overdue accounts, using established procedures to encourage timely payments.
2. Maintain accurate and up-to-date records of outstanding accounts, including payment arrangements, customer communications, and invoices.
3. Deliver professional and empathetic customer service while balancing customer satisfaction with effective collection efforts.
4. Work closely with internal teams to resolve customer concerns, billing issues, and payment disputes efficiently.
5. Prepare and share regular reports on collection activities, account status, payment progress, and outstanding balances.
6. Follow all applicable state and federal laws, regulations, and company policies related to debt collection and ensure compliance throughout the collection process.

Requirements & Qualifications

1. 1+ year of experience in collections, accounts receivable, customer service, or a related field.
2. Fluent English communication skills (C1 level or higher); proficiency in Hindi or Punjabi is an advantage.
3. Proficiency in Microsoft Office and Google Workspace, with the ability to manage records and documentation efficiently.
4. Strong negotiation and communication skills, excellent attention to detail, and the ability to handle challenging customer interactions professionally.
5. Ability to work effectively in a remote environment with a reliable high-speed internet connection, personal computer, and headset.
6. Familiarity with applicable state and federal debt collection laws and regulations is preferred.